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Senior Technical Account Manager

hace 2 meses

Chihuahua, Chihuahua, México Nasdaq, Inc. A tiempo completo
Technical Account Manager Senior Specialist

Nasdaq, Inc. is seeking a highly skilled Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius, providing dedicated support to Nasdaq Market Technology Customers.

In this role, you will be essential for technical delivery of our services. As a Senior Technical Account Manager, you will be a part of a thriving team that manages technical projects, risks, scope of work, and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental.

Key Responsibilities:

  • Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
  • Work closely with product engineering & project management teams. Act as a link between our customers and internal teams to proactively run customer expectations
  • Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
  • Accountable for client SLAs and internal/external reporting on KPIs
  • Contribute to Client Success strategy to drive growth and elevate support satisfaction
  • This will be a hands-on role and where your strong technical understanding of Nasdaq products / technology will help and guide the client daily

Requirements:

  • Academic degree qualified in a field related to Engineering or equivalent work experience
  • 6+ years of work experience in an engineering, product management, quality assurance, or similar role

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package

Nasdaq is an Equal Opportunity Employer.