Content Business Engagement Manager, Content Solutions
hace 4 semanas
Gracenote customers receive products that are the result of the combined efforts of the Content, Technology and Product organizations. The Content Business Engagement Manager plays a crucial role in driving the successful collection and execution of Content-related requirements for assigned customer onboarding, product launches or enhancements and maintaining satisfaction with Content post-launch, for Video, Music or Sports deliveries.
Key responsibilities include working closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads, and ensure that Content fully meets those needs on time and on budget. Additionally, the Content Business Engagement Manager ensures that Content is complying with SLAs and coverage levels, and drives corrective actions as needed.
Key Responsibilities:
- Main liaison for content-related needs and requests
- Assist in developing global workflow processes
- Support Pre-Sales with consultation and recommendations
- Translate requirements into work plans
- Ensure funding for additional resources
- Manage content projects and initiatives
- Maintain health reports for top accounts and SLAs
- Represent Content in customer meetings
- Lead new SLA and RFP projects
- Attend company and client events as needed
Requirements/Qualifications:
- Bachelor's degree in Business, Communications or related field is required
- A minimum of 3-5 years of experience with Video, Music and/or Sports data products or services required
- Effective verbal, written, presentation and interpersonal communication skills in English
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