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About Scalepex
Scalepex is a forward-thinking services firm specializing in nearshore solutions. We are dedicated to revolutionizing the way businesses utilize global talent. With an unwavering commitment to excellence, we help organizations thrive in today's fast-paced digital world. Our mission is to connect businesses with top-tier professionals worldwide, fostering collaboration, efficiency, and growth. At Scalepex, we combine advanced technology with human expertise to create customized solutions that drive success.
Our Approach
We prioritize understanding our clients' unique challenges and collaborate closely to craft tailored solutions. Our team is committed to the continuous development of their skills and capabilities, ensuring that they have the expertise needed to deliver exceptional results. We ensure that the right resources are matched with the right roles at the right time, consistently delivering excellence.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our dynamic nearshoring environment. As the frontline ambassador for our brand and clients, you will engage with a variety of customer inquiries, providing exceptional support and resolving issues efficiently. You will be responsible for promptly and professionally responding to customer inquiries, demonstrating empathy and understanding. You will also provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
Key Responsibilities
- Promptly and professionally respond to customer inquiries, demonstrating empathy and understanding.
- Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
- Accurately document all interactions in our CRM system, ensuring clear communication and seamless handoffs if necessary.
- Collaborate with other departments to escalate complex issues and ensure timely resolution.
- Consistently strive to exceed performance targets and maintain high-quality standards, contributing to the overall success of the team and organization.
Requirements
- High school diploma or equivalent.
- Advanced level of English.
- Availability for a full-time position, working 100% on-site.
- Proven experience in customer service or a related field, preferably in a call center environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and a passion for helping others.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in basic computer applications and a willingness to learn new software as needed.
What We Offer
We offer a competitive salary of $12,000 MXN per month, tax-free. We also provide 100% paid training period and work benefits superior to those mandated by law. Additionally, we offer referral bonuses.
