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Salesforce Support Specialist

hace 2 meses

San Pedro Garza García, Nuevo León, México Johnson Controls International A tiempo completo
{"title": "Salesforce Support Specialist", "content": "Salesforce Support Specialist

Johnson Controls International is seeking a highly skilled Salesforce Support Specialist to join our team. As a Salesforce Support Specialist, you will provide exceptional support to internal users of our Global Products CRM (GPCRM) Salesforce Org, ensuring they have a seamless experience with our CRM system.

Key Responsibilities:
  • Provide clear answers to questions and requests related to Salesforce Sales & Service Cloud, Community Portals, and Pardot.
  • Collaborate with stakeholders across all business functions to analyze questions and requests, and escalate incidents into a ticket system when necessary.
  • Support customers via Salesforce cases, phone, Teams, and chat, providing troubleshooting assistance and escalating issues to the IT Organization when required.
  • Log customer contacts into the ticketing system for handling, tracking, and follow-up of customer issues and needs.
  • Respond to users in a timely and efficient manner within designated service level agreements.
  • Participate in User Acceptance Testing and assist in identifying areas of improvement based on user questions and reported issues.
Requirements:
  • Bachelor's degree completed.
  • Minimum 1-2 years of experience in Salesforce and Business Support, preferably as a Key-user or Business Support Agent.
  • Fluent in English.

Johnson Controls International is an equal opportunities employer and does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion.

", "lang_code": "en-US"}