Salesforce Support Specialist

hace 1 mes


San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

As a Salesforce User Support Agent at Johnson Controls, you will play a critical role in providing exceptional support to our internal users of the Global Products CRM (GPCRM) Salesforce Org.

Key Responsibilities

  • Provide timely and effective support to customers via Salesforce cases, phone, Teams, and chat.
  • Offer expert guidance on all GPCRM functions, including troubleshooting assistance and escalation to the IT Organization when required.
  • Log customer contacts into the ticketing system for handling, tracking, and follow-up of customer issues and needs.
  • Respond to users in a timely and efficient manner within designated service level agreements.
  • Participate in User Acceptance Testing and assist in identifying areas of improvement based on user questions and reported issues.

Requirements

  • Bachelor's degree completed.
  • Minimum 1 to 2 years of experience in Salesforce, preferably as a Business Support Agent or Key-user.
  • Fluent in English.

Competencies

  • High energy, self-starter, and excellent interpersonal skills.
  • Strong presentation and communication skills with all levels of the organization, both verbal and written.
  • Analytical and problem-solving skills, with the ability to conform to shifting priorities and balance multiple projects and tasks concurrently.


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