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Ingredion is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Oracle Support Services team, you will be responsible for delivering exceptional customer service and support to our global customer base.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to provide solutions and support to customers.
- Develop and maintain knowledge of Oracle business flows and customer service processes.
- Provide translation services for customers and internal teams as needed.
- Manage and prioritize customer requests to ensure timely resolution.
- Communicate effectively with customers and internal teams to ensure seamless support.
- 1-6+ years of experience in customer support or a related field.
- Strong understanding of customer service principles and practices.
- Full proficiency in English and Spanish, with additional languages a plus.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- 1-6+ years of experience in customer support for IC1 and above.
- Strong understanding of customer service principles and practices.
- Full proficiency in English and Spanish, with additional languages a plus.
