Senior Technical Program Manager, Financial Technology

hace 2 semanas

Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

About the Team

ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in Mexico, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

The team's goal is to build tools that enhance the scalability of Zillow Group's financial operations, covering tasks such as payment processing, accounting, tax management, financial forecasting, and the monetization of Zillow's premium products. We are the technical owners of the systems relied upon by Zillow for external financial reporting and revenue generation to drive innovation company-wide.

This is achieved through custom tool development and system integrations across SaaS and in-house Zillow-built applications. The successful candidate will need to be adaptable, demonstrate leadership qualities, and possess the drive to tackle new challenges as we advance technology.

About the Role

As a Senior Technical Program Manager in this role, you will have the opportunity to leverage your technical expertise while honing your people management skills. You will primarily support the Finance Technology team, diving deep into the capabilities of the Finance processes and integration layer, and our billing platform strategy.

Responsibilities include shaping and prioritizing the team's roadmap, defining intricate cross-team solutions and technical requirements, and actively steering projects to successful completion. This role is categorized as a Remote position.

Responsibilities

  • Participate and lead scrum teams to ensure requirements are clearly defined and resolve blockers as needed
  • Lead, manage, and support key technical initiatives to deploy financial functionality to support Zillow's growth in new business lines including Zillow Offers
  • Drive technology strategy, roadmap, and long-term vision for how finance technology works for Zillow Group
  • Dive deep on technical solutions across teams, helping ask the right questions for technical design, planning, and delivery approach for projects
  • Develop and ensure the team is following appropriate planning, testing, and execution processes and procedures
  • Provide high-quality customer service and communicate project status to stakeholders regularly
  • Proactively identify, manage, and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments
  • Partner and coordinate with cross-functional Zillow Group teams to ensure our managed applications and processes are a success

Requirements

  • 7 to 10 years of experience working with custom-built and SaaS development products, of that at least 5 to 7 years working with financial applications
  • Leading medium to large-scale projects across five or more cross-functional teams in mid-size or large companies to successful and timely completion
  • Working with Product, Engineering, and other functions to craft sophisticated software systems in an Agile environment
  • Outstanding customer service and consulting skills, including the ability to translate between subject matter areas, discover the true requirements underlying feature requests, and recommend pragmatic solutions that balance business needs and technical constraints
  • Strong communication and interpersonal skills
  • Demonstrated ability to mix skills in project management, technology, and business processes
  • Ability to translate business and technical concepts to technical and non-technical audiences
  • Defining program-level roadmaps that prioritize and align the needs of multiple partners

Preferred Experience

  • Integrating first-party software with third-party applications (e.g. billing engines like Zuora or financial application like Workday with third-party applications such as payment processors like Stripe or Chase Payment Solutions, CRMs like Salesforce)
  • Conversational proficiency with common finance concepts like revenue recognition, credit card declines, and dunning, and sales tax
  • Has worked on systems that are subject to strict security and compliance requirements (e.g. SOX, PCI)

About Us

ZMEX Zillow Mexico, S. de R.L. de C.V. is a company that is reimagining real estate to make it easier to unlock life's next chapter. We are the most-visited real estate website in Mexico, and we help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

We are a company that is committed to innovation, employee experience, and equity and belonging. We are setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

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