Senior Technical Account Manager

hace 14 horas

Ciudad de México, Ciudad de México Information Technology Senior Management Forum A tiempo completo
Job Title: Senior Technical Account Manager

Nasdaq is seeking a highly skilled Senior Technical Account Manager to join our team. As a key member of our distributed team, you will be responsible for providing dedicated support to Nasdaq Market Technology Customers.

Key Responsibilities:
  • Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
  • Work closely with product engineering & project management teams to proactively manage customer expectations
  • Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
  • Accountable for client SLAs and internal/external reporting on KPIs
  • Contribute to Client Success strategy to drive growth and elevate support satisfaction
Requirements:
  • Academic degree qualified in a field related to Engineering or equivalent work experience
  • 6+ years of work experience in an engineering, product management, quality assurance, or similar role
  • Client-oriented with excellent communication and interpersonal skills
  • Proven and strong client relationship building capability
  • Solution-oriented and customer-focused approach
  • Understanding in risk management and quality assurance fields
  • Experience with enterprise software implementations
  • Able to adapt to and learn new technology quickly
  • Excellent skills in the Office suite and Atlassian products
  • Good knowledge of capital markets and financial systems with prior experience in a technology company
  • Excellent presentation skills, data-driven and able to present to diverse audiences
  • Good Unix/Linux knowledge, familiarity with Cloud technology is an advantage
About Nasdaq:

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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