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We are seeking a highly skilled Senior Technical Program Manager to join our Finance Technology team at Zillow Group Inc. As a key member of our team, you will be responsible for leading medium to large-scale projects across multiple cross-functional teams to successful and timely completion.
The ideal candidate will have a strong program management background, well-rounded technical skills in system design using current web technologies, and excellent communication and interpersonal skills. You will be able to translate business and technical concepts to technical and non-technical audiences, define program-level roadmaps that prioritize and align the needs of multiple partners, and drive technology strategy, roadmap, and long-term vision for how finance technology works for Zillow Group.
Responsibilities- Participate and lead scrum teams to ensure requirements are clearly defined and resolve blockers as needed.
- Lead, manage, and support key technical initiatives to deploy financial functionality to support Zillow's growth in new business lines including Zillow Offers.
- Drive technology strategy, roadmap, and long-term vision for how finance technology works for Zillow Group.
- Dive deep on technical solutions across teams, helping ask the right questions for technical design, planning, and delivery approach for projects.
- Develop and ensure the team is following appropriate planning, testing, and execution processes and procedures.
- Provide high-quality customer service and communicate project status to stakeholders regularly.
- Proactively identify, manage, and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments.
- Partner and coordinate with cross-functional Zillow Group teams to ensure our managed applications and processes are a success.
- 7 to 10 years of experience working with custom-built and SaaS development products, of that at least 5 to 7 years working with financial applications.
- Leading medium to large-scale projects across five or more cross-functional teams in mid-size or large companies to successful and timely completion.
- Working with Product, Engineering, and other functions to craft sophisticated software systems in an Agile environment.
- Outstanding customer service and consulting skills, including the ability to translate between subject matter areas, discover the true requirements underlying feature requests, and recommend pragmatic solutions that balance business needs and technical constraints.
- Strong communication and interpersonal skills.
- Demonstrated ability to mix skills in project management, technology, and business processes.
- Ability to translate business and technical concepts to technical and non-technical audiences.
- Defining program-level roadmaps that prioritize and align the needs of multiple partners.
- Integrating first-party software with third-party applications (e.g. billing engines like Zuora or financial application like Workday with third-party applications such as payment processors like Stripe or Chase Payment Solutions, CRMs like Salesforce).
- Conversational proficiency with common finance concepts like revenue recognition, credit card declines, and dunning, and sales tax.
- Has worked on systems that are subject to strict security and compliance requirements (e.g. SOX, PCI).
Zillow Group Inc. is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.
The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
