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Renewal Manager
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About the Role:
The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. This role partners with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal.
Key Responsibilities:
- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Own and manage the renewals process in collaboration with the account teams.
- Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
- Communicate risk clearly and take steps to mitigate.
- Accurately maintain and forecast a rolling 90-day forecast of renewals in your territory.
Requirements:
- 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
- Possess negotiation skills that allow for value-based contract negotiations with customer billing contacts.
- Strong process management and ability to manage a high volume of transactions and tasks. Customer management experience.
Preferred Qualifications:
- Knowledge of product and platform features, capabilities, and best use.
- Experience with an enterprise CRM or customer service application. Experience with Salesforce is a significant plus.
- Ability to manage transactions through every stage.
Leadership Qualities:
- PASSION: Passionate about Customer Success.
- BEGINNER'S MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on.
- URGENCY: Ability to move fast and drive business value and results.
- OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
- TRUST: Trust the company's core values.
- ADAPTABLE: Excels in high levels of uncertainty and change.
