Customer Success Manager
hace 2 días
Key Responsibilities:
* Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal.
* Ensure customer satisfaction, retention, and success.
* Manage escalations, internally and externally, with a focus on customer empathy
* Maintain regular contact with customers to understand their business priorities, monitor their progress to achieving key results, and constantly identify and mitigate risk (relationship, commercial, etc.)
* Work with partners to accurately forecast growth, and to identify and monitor progress towards shared goals
* Drive adoption of Alpaca features (new and existing) among our Live Partners
* Identify and disseminate best practices and pitfalls
* Represent the partner internally to ensure Alpaca across multiple groups (marketing, product, operations, etc.)
* Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles
* Provide internal communication and reporting on overall account status, health, and risk.
* Develop a success strategy for ensuring customer success
* Identify areas, and consider solutions for, improvement/optimization within Alpaca
* Ad-hoc duties and responsibilities as assigned
Requirements:
* 4-6 years experience in a customer success role, managing customer relationships
* US region hours
* Understanding of and experience with key technology concepts, such as SaaS and APIs
* Exposure to, or employment with, large and small companies
* A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet
* Ability to work remotely and independently, and to self-manage time and obligations
* Flexibility to jump in where/when needed to help drive Alpaca's growth
* Desire to learn
* Ability to manage customer relationships, across various sized companies
Nice-to-Haves:
* FinTech experience is a plus, especially with broker dealer business
* Startup mindset for a fast paced, high growth environment
* Experience working with international B2B clients
* Multi lingual in English, Spanish and Portuguese
-
Customer Success Manager
hace 3 días
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerMaersk is seeking a Customer Success Manager to lead our customer success teams in the Americas region. As a key member of our Global Service Center, you will be responsible for driving strategic direction and guidance to set the team up for success.Key Responsibilities:Manage Customer Success Partner Managers and their...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Dlocal A tiempo completoCustomer Success ManagerDlocal is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key Responsibilities:Work closely with internal teams and...
-
Customer Success Manager
hace 1 día
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Success Partner Managers and their corresponding teams to ensure seamless execution of...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoAbout the RoleSAP is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the successful implementation and adoption of SAP solutions by our customers. You will work closely with customers to understand their business needs and develop strategies to meet...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completoDrive Customer Success with CiscoAs a Customer Success Manager at Cisco, you will play a critical role in helping our customers achieve their business goals and maximize the value of our technologies. Your primary responsibility will be to serve as the primary point of contact for customers, guiding them through software adoption and ensuring successful...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Gigamon A tiempo completoCustomer Success Manager At Gigamon, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their desired business outcomes. **Key Responsibilities:** * Develop a deep understanding of our customers' business goals and strategies to provide tailored support...
-
Customer Success Manager
hace 4 días
Ciudad de México, Ciudad de México Scale Up Recruiting Partners A tiempo completoAbout the RoleWe are seeking a seasoned Customer Success Manager to join our team at Scale Up Recruiting Partners. This is a fantastic opportunity for a motivated and results-driven professional to make a meaningful impact on our clients' success.Key ResponsibilitiesDevelop and maintain strong relationships with key customers, driving growth and adoption of...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers and their...
-
Customer Success Manager
hace 3 días
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoUnlock Customer Success with SalesforceWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a Customer Success Manager, you will be responsible for partnering with our largest and highest-profile customers to drive their success on the Salesforce platform.Key Responsibilities:Partner with customers to understand...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key...
-
Customer Success Manager
hace 7 días
Ciudad de México, Ciudad de México Rpmglobal A tiempo completoJob Title: Customer Success ManagerAt Rpmglobal, we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Data Analytics Customer Success Team, you will be responsible for supporting our customers in achieving their business objectives through the effective use of our data analytics software...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Thomson Reuters. As a Customer Success Manager, you will be responsible for driving retention and upselling efforts across our customer base. You will work closely with our sales and customer support teams to identify opportunities for growth and...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoJob Title: Customer Success ManagerAbout the Role:Cisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in driving customer adoption and value realization across our software portfolio.Key Responsibilities:Develop and execute Technical Adoption Plans...
-
Customer Success Manager
hace 2 días
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoCustomer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a driven and customer-focused professional to serve as a primary contact point for our largest and highest-profile customers. As a Customer Success Manager, you will be responsible for partnering with a small number of assigned accounts, maintaining a continual focus on the...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoCustomer Success ManagerWe're seeking a highly organized and disciplined individual to lead our customer success team. As a Customer Success Manager, you will be responsible for leading implementation projects, handling customer development, providing support to our users, and growing our relationship with existing customers.Key Responsibilities:Lead...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Mexico. As a key member of our Data Analytics Customer Success Team, you will be responsible for supporting our customers in achieving their goals and objectives with our data analytics software portfolio.Key...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Teamtailor A tiempo completoUnlock Your Potential as a Customer Success Manager at TeamtailorAt Teamtailor, we're on a mission to revolutionize the way companies build and maintain strong relationships with their customers. As a Customer Success Manager, you'll play a vital role in driving growth, retention, and satisfaction for our American clients.We're looking for a seasoned...