Global Service Delivery Manager
hace 3 días
Come be part of a global company that values flexibility and work-life balance. As a Global Service Delivery Manager, you will be responsible for managing client relationships, ensuring exceptional service and support, and identifying growth opportunities. You will oversee client portfolios, drive satisfaction, and contribute to the company's success.
About the Role:
- Maintain active, up-to-date Customer Account Plans that include company background, customer growth plans, joint relationship maps, active projects, and contract renewal plans.
- Conduct monthly Operations Reviews, including Key Performance Indicator / Service Level Agreement Reporting and joint escalation matrices.
- Arrange and facilitate Business Review Meetings to establish deeper relationships and maintain recurring engagement with key customer contacts.
- Proactively identify service issues and collaborate with internal stakeholders and the client to implement effective solutions.
- Achieve targeted Client Satisfaction annual objectives by collaborating with clients to establish annual objectives and providing status.
What We Offer:
- A dynamic and global work environment that values flexibility and work-life balance.
- Opportunities for growth and development in a rapidly evolving industry.
- A collaborative and supportive team environment.
- A competitive salary and benefits package.
How to Apply:
Ready to join a workforce that shapes itself around your life? Apply by clicking on the following link. We wish you the best with your application.
Welcome to the Future of Work
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
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