Call Center Team Lead
hace 4 días
Job Summary
We are seeking a highly skilled and experienced Operations Supervisor to join our team at Baja Call Center. As a key member of our leadership team, you will be responsible for leading a team of operative personnel to ensure the compliance of key performance indicators, attendance, bonuses, and queue monitoring on a day-to-day basis.
Key Responsibilities
- Monitor operative queues to ensure compliance with relevant service levels
- Provide feedback to team members to drive performance and growth
- Develop and present analysis of key performance indicators to senior management
- Review staffing requests and availability for hire
- Track seasonal events that can drive high call volumes
- Analyze and propose continuous improvement initiatives
Requirements
- Advanced English language skills
- Strong communication and interpersonal skills
- 1 year of experience as a Supervisor in the call center industry
- In-depth understanding of effective feedback techniques
- Strong work ethic and proactive approach
- Structured and organized work style
- Empathetic and analytical skills
- Strong decision-making skills
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