Help Desk Support Specialist

hace 1 día


Tijuana, Baja California, México Baja Call Center A tiempo completo

Job Summary:
As a Help Desk Support Specialist at Baja Call Center, you will play a critical role in ensuring the smooth operation of our IT systems and providing top-notch support to our users. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities:
- Receive and respond to user requests for technical assistance through our ticketing system, documenting all relevant information, including computer name, problem description, and required assistance.
- Troubleshoot and resolve technical issues, either remotely or on-site at our Baja Call Center locations, working closely with agents, supervisors, and other IT staff as needed.
- Maintain accurate records of incoming and outgoing inventory, ensuring that all equipment is properly tracked and accounted for.
- Collaborate with IT staff to share knowledge and best practices, ensuring that our team is always up-to-date on the latest technologies and solutions.
- Participate in reporting and troubleshooting campaign outages, working to identify and resolve issues quickly and efficiently.

Requirements:
- 1+ years of experience in a Help Desk or similar role, with a strong background in technical support and troubleshooting.
- Proficiency in IT ticketing systems and experience working in a 200+ user environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Technical or Bachelor's degree in Computer Science or a related field, with a strong foundation in computer hardware and software.
- Desired experience with imaging software, endpoint management software, and endpoint security software, as well as enterprise ticketing systems.

What We Offer:
- Competitive salary of $4,500.00 per week.
- Full-time position with a 10-hour shift schedule.



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