Customer Experience Strategist

hace 4 días


Saltillo, Coahuila de Zaragoza, México Cemex A tiempo completo
Job Overview

Cemex is seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will play a vital role in driving business growth through user-centered design and research.

About the Role

This is a full-time position that involves conducting research activities based on Cemex's needs, designing and executing projects to generate actionable insights, and partnering with cross-functional teams to ensure seamless experiences across digital and physical channels.

Main Responsibilities:
  1. Conduct discovery sessions with stakeholders and create research proposals based on their requirements.
  2. Select the most suitable research methodology for each project, considering factors like duration, budget, and overall impact.
  3. Lead quantitative and qualitative research exercises, including user interviews, focus groups, day-in-the-life observations, workshops, and surveys, to gain deep insights into customer needs.
  4. Analyze gathered information and synthesize it into actionable value-added insights, identifying patterns and trends.
  5. Identify areas for improvement and ideate solutions, working collaboratively with stakeholders to implement changes.
  6. Create insightful reports to share with stakeholders, highlighting user needs and providing graphic support.
  7. Design and lead workshops to promote collaboration among stakeholders and develop high-impact solutions.
  8. Work closely with product owners to ensure actions are taken based on opportunity findings.
  9. Create guidelines for effective research exercises and share best practices with cross-functional teams.
Position Challenges:
  • Become an agent of change by demonstrating the importance of User Research.
  • Analyze data and extract actionable insights from it.
Required Skills and Qualifications:

To succeed in this role, you'll need at least 2 years of end-to-end experience with all aspects of research. You should have expertise in qualitative and user-centered methodologies, proficiency in using various user research tools and testing platforms, and experience building User Personas, journey maps, and other important research templates.

Salary Information:

The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience.

Benefits:

Cemex offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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