Customer Experience Strategist
hace 4 días
Cemex is seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will play a vital role in driving business growth through user-centered design and research.
About the RoleThis is a full-time position that involves conducting research activities based on Cemex's needs, designing and executing projects to generate actionable insights, and partnering with cross-functional teams to ensure seamless experiences across digital and physical channels.
Main Responsibilities:- Conduct discovery sessions with stakeholders and create research proposals based on their requirements.
- Select the most suitable research methodology for each project, considering factors like duration, budget, and overall impact.
- Lead quantitative and qualitative research exercises, including user interviews, focus groups, day-in-the-life observations, workshops, and surveys, to gain deep insights into customer needs.
- Analyze gathered information and synthesize it into actionable value-added insights, identifying patterns and trends.
- Identify areas for improvement and ideate solutions, working collaboratively with stakeholders to implement changes.
- Create insightful reports to share with stakeholders, highlighting user needs and providing graphic support.
- Design and lead workshops to promote collaboration among stakeholders and develop high-impact solutions.
- Work closely with product owners to ensure actions are taken based on opportunity findings.
- Create guidelines for effective research exercises and share best practices with cross-functional teams.
- Become an agent of change by demonstrating the importance of User Research.
- Analyze data and extract actionable insights from it.
To succeed in this role, you'll need at least 2 years of end-to-end experience with all aspects of research. You should have expertise in qualitative and user-centered methodologies, proficiency in using various user research tools and testing platforms, and experience building User Personas, journey maps, and other important research templates.
Salary Information:The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience.
Benefits:Cemex offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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