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Customer Support Coordinator

hace 2 meses

Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Redwood Logistics. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a seamless experience for our clients.

Key Responsibilities

  • Actively resolve customer-facing technology-related issues and inquiries for both Managed and Technology-only accounts within Redwood
  • Serve as an additional administrative and/or technical resource on active project implementations
  • Learn on the fly and submerge yourself into a program designed to allow the resource the ability to acquire and develop skills needed to continue to grow within the team as opportunities become available
  • Communicate with both internal and external customers and resources

Requirements

  • Bi-lingual in English/Spanish; proficient level for verbal and written communication
  • A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
  • 1-2 years of demonstrated success working in either: operations, customer service, technology, or business analytics, preferably within the transportation Industry
  • Experience with MercuryGate TMS preferred
  • Experience with SaaS preferred
  • Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files, or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
  • Experience with process, system integration, and database/data object relationship design
  • Superior analytic skills to deliver value to Redwood Supply Chain Solutions customers
  • Strong problem-solving and critical thinking skills
  • Strong communication and interpersonal skills
  • Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail
  • A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team

What We Offer

  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Life Insurance policy for you starting 30 days after employment
  • Personal Health Insurance coverage for you - Major Medical
  • 30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
  • Vacation time starting at 12 days. Additional days will increase per Mexican Law
  • Premium Vacation 50% vacation days (Prima vacacional)
  • You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
  • You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes