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IT Service Desk Access Management Specialist
hace 2 meses
Polaris Inc. is seeking an Access Management IT Service Desk Specialist to join our team. As a key member of our IT operations, you will be responsible for creating, removing, and maintaining account permissions and access controls for our IT solutions and systems.
This role supports Polaris's worldwide IT operations, providing access management support to Polaris users with exceptional and professional customer service. You will also be responsible for supporting employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation, where appropriate.
The Access Management IT Service Desk Specialist will participate in required access management audits and ensure compliance with security policies and best practices.
Key Responsibilities- Manage user accounts and directory information requests for additions, changes/corrections, and removals
- Process and troubleshoot user access requests, including capturing necessary authorizations and approvals
- Perform accounts and access revocation when users' roles change or the user is no longer affiliated with the organization
- Contribute to the management of Active Directory groups and user attributes as necessary to control user access
- Manage access control groups, object level access, and necessary approvals for transactions in Active Directory and IBMi
- Maintain audit trail records for changes
- Manage access approvals and records through ServiceNow
- Contribute to continuous improvement of the service request workflow for the request routing to the appropriate approvers and fulfillment teams
- Effectively communicate with customers and peers
- Champion and maintain compliance with Polaris security policies and best practice directives
- Foster relationships with employee and user data owners
- Train other team members on new existing processes, being an escalation point of contact to provide internal team support
- Collaborate with other IT support teams
- Develop and maintain trend analysis and reporting through ServiceNow
- Process development, improvement, and automation
- Innovate and suggest enhancements for accounts creation and access provisioning processes
- Document processes and workflows with and without visual representation
- Continually review existing processes for gaps and areas for improvement
- Play an important role in the ideation, design, and development of automation for repetitive and time-sensitive processes, and eliminating human error factor
- Participate in Identity and Access Management related projects
- Evaluates process improvements in workflow and best practice using ITIL foundations best practice
- 2-year technical degree or equivalent experience required
- Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
- Ability to multi-task and meet deadlines required
- Excellent communication and customer service skills required
- Advanced written and verbal communication skills in the English language required
- General or intermediate knowledge of Active Directory required
- Previous experience providing access management support required
- Experience using ServiceNow or similar issue-tracking systems required
- Demonstrated discretion while handling confidential or personal data required
- General understanding of large computing systems such as IBMi (AS400) preferred
- 2+ years of experience working in a corporate service desk setting preferred
- 2+ years of experience participating in access management audits; gathering user populations and sampling evidence preferred
Polaris Inc. is the global leader in powersports, pioneering product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.
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