Helpdesk Support Specialist
hace 3 días
Job Title: Helpdesk Analyst
Job Summary:
We are seeking a skilled Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.
Key Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls and provide solutions to customers
- Document troubleshooting steps and customer incidents
- Apply diagnostic techniques to identify problems and recommend solutions
Requirements:
- Availability to work 45 hours per week
- Portuguese and Spanish support
- Interest in working on Afternoon/Night shifts
- Advanced Portuguese and Spanish
- 6 months of experience in Customer Service
What We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
About NTT DATA Services:
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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