Helpdesk Support Specialist

hace 3 días


Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Title: Helpdesk Analyst

Job Summary:

We are seeking a skilled Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.

Key Responsibilities:

  • Provide general L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls and provide solutions to customers
  • Document troubleshooting steps and customer incidents
  • Apply diagnostic techniques to identify problems and recommend solutions

Requirements:

  • Availability to work 45 hours per week
  • Portuguese and Spanish support
  • Interest in working on Afternoon/Night shifts
  • Advanced Portuguese and Spanish
  • 6 months of experience in Customer Service

What We Offer:

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

About NTT DATA Services:

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    **About NTT DATA Services**We are a leading IT services provider that helps organizations navigate their digital transformation journey. Our team is dedicated to delivering innovative solutions that drive business growth and improve customer experiences.**Job Summary**We are seeking a highly skilled Helpdesk Support Specialist to join our team in...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Helpdesk AssociateNtt Data is seeking a skilled Helpdesk Associate to provide technical support to personnel.Key Responsibilities:Diagnose and troubleshoot Level 1 problems encountered by employees.Requirements:Availability to work 45 hours per week.We are looking for a detail-oriented individual with excellent communication skills to fill this role.


  • Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

    Helpdesk Associate RoleWe are seeking a skilled Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Associate, you will provide technical support to our customers, troubleshooting and resolving issues with hardware and software applications.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesOffer...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Helpdesk Analyst OpportunityWe are seeking a skilled Helpdesk Analyst to provide technical support for our clients in Guadalajara, Mexico.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to other support groups as neededDocument troubleshooting steps and detailed descriptions of...


  • Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

    Helpdesk Analyst OpportunityNtt Data, Inc. is seeking a skilled Helpdesk Analyst to provide technical support to our clients. As a Helpdesk Analyst, you will be responsible for resolving technical issues related to hardware and software, as well as providing advanced technical support for in-house applications and developments.Key Responsibilities:Provide...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    **Job Summary**We are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support and assistance to our clients.**Key Responsibilities**Diagnose and troubleshoot Level 1 problems with computer hardware, software, and peripherals.Respond to user requests regarding...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    Helpdesk Associate RoleNTT DATA Services is a global leader in digital, cloud, and automation services. We are seeking a highly skilled Helpdesk Associate to join our team in Guadalajara, Mexico.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesOffer advanced technical support for in-house applications and developmentsAnswer...


  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    We are seeking a skilled Helpdesk Associate to provide technical support for our clients in Guadalajara, Mexico. As a Helpdesk Associate, you will be responsible for resolving technical issues related to hardware and software, as well as providing general IT support. Key Responsibilities:Provide technical support for hardware and software issues via phone,...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the Role:We are seeking a skilled Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key Responsibilities:Provide technical support to customers via phone,...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving Level 1 problems with computer hardware, software, and peripherals.Key Responsibilities- Diagnose and troubleshoot technical issues with...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Associate, you will provide technical support to our clients, troubleshooting and resolving issues related to hardware and software.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesOffer advanced technical...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job OpportunityNTT DATA Services is seeking a skilled Helpdesk Associate to join our team in Guadalajara, Mexico. As a Helpdesk Associate, you will provide technical support to our clients, troubleshooting and resolving issues with hardware and software applications.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAdvance...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About the RoleNTT DATA Services is seeking a skilled Helpdesk Associate to provide technical support to our clients. As a Helpdesk Associate, you will be responsible for resolving technical issues related to hardware and software, as well as providing general IT support.Key ResponsibilitiesProvide technical support via phone, email, and in-personResolve...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk AnalystJob Summary:We are seeking a skilled Helpdesk Analyst to provide technical support to our clients. The successful candidate will have excellent communication skills, a strong understanding of IT systems, and the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support to clients via phone, email,...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to provide technical support to our clients in Guadalajara, Jalisco, Mexico.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to other support groups as neededDocument troubleshooting steps and detailed descriptions of...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to provide technical support for our clients in Guadalajara, Mexico. The ideal candidate will have strong problem-solving skills and be able to troubleshoot Level 1 issues with personal computer hardware, software, and peripherals.Key ResponsibilitiesDiagnose and resolve technical issues with computer...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to join our team at Hashmap in Guadalajara, Jalisco, Mexico.This is a full-time opportunity to work in a dynamic IT environment, providing technical support to our clients.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer technical support calls, escalating to...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to provide technical support to our clients in Guadalajara, Jalisco, Mexico.This is a full-time opportunity to work with a leading IT services company, NTT DATA Services.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to provide technical support to our clients in Guadalajara, Jalisco, Mexico.The ideal candidate will have a strong background in customer service and a passion for resolving technical issues.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer technical support...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to provide technical support to our clients in Guadalajara, Jalisco, Mexico.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to other support groups as neededDocument troubleshooting steps and detailed descriptions of...