SaaS Manager Order Experience
hace 4 semanas
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. As a key member of our team, you will have the opportunity to deliver a performance edge to the front line of business by developing new technologies and creating new solutions with partners.
### Responsibilities
* Oversee the work of a moderately sized team of individuals executing order entry/administrative work, often through subordinate supervisors. Select, train, coach, and manage the performance and development of the team.
* Determine business priorities and strategic objectives for the region. Align individual performance goals to support achievement.
* Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal, product management, and finance in these transactions.
* Drive execution against service level agreements and report results to management as required.
* Act as the primary point of contact for internal and external audits on product and/or service contract order administration. Own the team's compliance against internal process/policy as well as external regulations.
* Lead or participate in process/service improvement through identification of opportunity areas, engagement of the team, and leveraging external best practices.
* Take proactive action to stay informed about Zebra's business and the customer's needs. Educate the team to provide context and meaning to work.
* Act as an escalation point to the team in resolving complex issues or addressing difficult customer situations.
### Qualifications
* Minimum Education: Bachelor's Degree or equivalent vocational qualification/experience
* Minimum Work Experience: 8-12 years
* Key Skills and Competencies:
* Expert knowledge of order entry policies and processes, including treatment of novel/unorthodox issues
* Experience with SW and SaaS quote to cash processes
* Strong technology acumen
* Solid execution skills and demonstrated track record of accountability
* Strong process adherence and ability to enhance or identify gaps in process
* Team player with ability to work independently, proactively respond to inquires, and deliver results
* Fluent level of English (written and verbal) as well as local language as applicable
* Strong proficiency with Microsoft Office applications
* Customer service values/orientation
* Strong leadership skills coupled with a desire and ability for continuous learning/self-development
* Ability to coach/mentor
* Role model level professional work behaviors (attendance, teamwork, time management)
* Advanced communication, facilitation, and presentation skills
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