Order Experience Representative
hace 4 semanas
At Zebra, we strive to create a community of innovators who work together to develop solutions that anticipate and solve our customers' and partners' challenges.
Order Experience Role
We are seeking a detail-oriented Order Experience Representative to join our team. This individual will be responsible for accurately entering purchase order and/or Service Contract information into our system, ensuring data quality and process adherence.
Responsibilities
- Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
- May be assigned as primary contact/account representative for key accounts/customers.
- Meet or exceed departmental or individual metrics associated with performance against service level agreements.
- Provide price quotes on request.
- Ensure proper recording and tracking of all assigned orders.
- Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
- Independently coordinate with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
- Engage management as required for assistance in addressing new or complex issues.
- Adhere to OEX customer strategy, lead by example, and follow our customer principles.
- Deliver a positive ordering and invoicing experience to our customers and partners.
Qualifications
- High School or equivalent.
- 1-2 years of customer service, order management experience.
- Strong data entry skills with attention to detail and quality.
- Strong process adherence.
- Fluent level of English (written and verbal) as well as local language as applicable.
- Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook.
- Customer service values/orientation.
Preferred Qualifications
- Solid knowledge of product and service order policies and processes.
- Solid professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and communication channels).
- Intermediate problem-solving skills.
This role is a hybrid position located in Condesa, CDMX. Zebra is an equal opportunity employer and welcomes applications from diverse candidates.
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