Customer Order Experience Coordinator

hace 1 mes


Ciudad de México, Ciudad de México Zebra A tiempo completo
About Zebra

Zebra is a community of innovators that comes together to create new ways of working, making everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate customer and partner needs, solving their challenges.

Job Description:

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools, and customer satisfaction. The team accurately enters purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system.

Key Responsibilities:
  • Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
  • May be assigned as primary contact/account representative for a key account/key customer.
  • Meets or exceeds departmental or individual metrics associated with performance against service level agreements.
  • Provides price quotes on request.
  • Ensures proper recording and tracking of all assigned orders.
  • Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
Qualifications:
  • High School or equivalent.
  • 1-2 years of customer service, order management experience.
  • Strong data entry skills with attention to detail and quality.
  • Fluent level of English (written and verbal) as well as local language as applicable.
  • Intermediate level skills in Microsoft business applications, including Word, Excel, and Outlook.

We estimate the annual salary for this position to be around $40,000-$60,000 depending on qualifications and location. If you are a motivated individual looking to grow your career in customer service, apply today



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