Logistics Operations Manager
hace 1 semana
The Hub Manager is a critical role within our e-commerce network, responsible for the daily management and operation of a delivery station. This position involves supervising staff, coordinating logistics, optimizing processes, and ensuring packages are delivered on time and efficiently.
Key Responsibilities:- Operational Management: Supervise and direct the daily activities of the hub, ensuring that packages are received, sorted, and distributed to our local delivery services partner efficiently.
- Team Leadership: Recruit, train, and manage station personnel, warehouse employees, and administrative staff. Motivate the team to achieve performance goals and provide continuous feedback to improve productivity.
- Process Optimization: Identify opportunities to improve operational processes, reducing costs and improving workflow efficiency. Implement technological solutions and continuous improvement practices to optimize station performance.
- Quality Control: Ensure that all packages are handled and delivered correctly, minimizing damage and loss. Monitor key performance indicators (OKRs) and perform analysis to ensure delivery objectives are met.
- Logistics Management: Coordinate with other departments, such as transportation and customer service, to resolve delivery-related issues. Plan and adjust delivery schedules to maximize route efficiency and delivery times.
- Regulatory Compliance: Ensure compliance with all occupational health and safety regulations, as well as relevant local and national regulations. Manage the necessary documentation for audits and quality controls.
- Customer Service: Resolve customer complaints and queries efficiently and professionally. Work closely with the customer service department to ensure a positive delivery experience.
- Budget Management: Control and manage the station's budget, constantly looking for ways to reduce costs without sacrificing service quality. Report to senior management on expenses and operational efficiency.
Requirements:
- 5 years of experience in warehouse management (desired)
- Fluency in English (required)
- Full-time employment
- Salary: $35,000.00 - $42,000.00 per month
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