Desktop Support Specialist

hace 3 días


San Pedro Garza García, Nuevo León, México MassGenics A tiempo completo
Job Title: Desktop Support Engineer

Innova Solutions is seeking a highly motivated and experienced Desktop Support Engineer to join our team. As a key member of our Support Center, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Handle escalations and provide timely resolutions to complex technical issues.
  • Collaborate with the Support Manager to improve ticket data quality and develop process improvements.
  • Work closely with the Incident Response team to ensure timely and effective resolution of critical issues.
  • Support the release testing process and provide feedback to the development team.
  • Propose and implement process and method improvements to enhance the overall support experience.
Requirements:
  • Bachelor's degree in IT or a related field, plus four years of related technical experience.
  • At least four years of experience with Windows operating system and Microsoft Office.
  • Extensive experience with Windows operating system and Microsoft Office.
  • Must have extensive experience installing and configuring PC's and software.
  • Extensive experience troubleshooting hardware and software issues.
  • Experience managing wireless telecom, including plan, device support, device selection, and MDM.
  • Must have a good working knowledge of various software products used by the Support Center.
Preferred Qualifications:
  • A+, MCSE, CSS, and/or HDA certification.
  • Experience with Logistics systems and business processes.
  • Preferred experience with patch management and configuration manager software.

Innova Solutions offers a competitive salary and benefits package, including medical and pharmacy coverage, dental and vision insurance, 401(k), and more. If you are a motivated and experienced Desktop Support Engineer looking for a new challenge, please apply today



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