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Customer Service Resolution Expert
hace 2 semanas
Job Description
WWEX is seeking a talented Billing Dispute Specialist I to join its dynamic team. As a key member of our operations department, you will play a critical role in resolving billing-related inquiries and discrepancies, ensuring that customers receive the highest level of service.
About the Team
Our team is passionate about delivering exceptional customer service and strives to create a positive experience for all customers. We believe in fostering a collaborative environment where everyone feels valued and empowered to contribute their ideas and expertise.
Responsibilities
- Billing Inquiry Resolution: Conduct thorough investigations to resolve billing-related inquiries and discrepancies, identifying opportunities to improve processes and procedures.
- Customer Communication: Develop effective communication strategies to explain discrepancies, provide solutions, and build trust with customers.
- Dispute Submission: Prepare and submit disputes to carrier partners for resolution, maintaining regular follow-up with customers until resolution is achieved.
- Credit Request Submission: Submit credit requests for customers and sales staff as necessary.
Requirements
A high school diploma is required, with a Bachelor's degree in communications, Business, Marketing, Management, or other business-related fields preferred. 0+ years of billing, collections, logistics, or related experience is also desirable.
