Sales Lead Jr
hace 1 mes
This role is responsible for supporting the store management team by effectively performing the responsibilities of a Leader on Duty (LOD). The Sales Lead Jr will create a selling culture and enhance the customer's experience, while achieving store sales goals.
Key Responsibilities:- Perform the responsibilities of the LOD, as outlined in the AE LOD Program, to lead a Customer First culture.
- Communicate clear expectations and hold the store associates and themselves accountable to achieving all brand, performance and behavior standards.
- Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.
- Drive for Results by partnering with the Store Management team in the execution of the store business plan to drive KPI results and maximizes business opportunities.
- Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
- Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.
- Talent Management by leading role in training, developing and coaching the associate team to create a Customer First culture.
- Motivate associates by providing feedback and recognition for behaviors that drive positive results.
- Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.
- Visual & Operational Execution by maintaining company brand standards per the 5 S's (In Size, Styled, Stocked, Standard, Signed).
- Execute strategic, brand appropriate merchandising product moves to maximize presentation and drive sales.
- Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP.
- Execute all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
- Minimum High School education or equivalent.
- Minimum 1 – 2 year retail experience or equivalent education.
- Team leader experience preferred.
- Must have flexible availability for store needs.
- Ability to receive feedback and take action when appropriate.
- Demonstrated business acumen.
- Demonstrated ability to communicate effectively with customers and store team.
- Demonstrated collaborate skills and ability to work well within a team.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
- Ability to perform all Essential Job Functions.
- Proficient use of technology.
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