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Operations Program Manager
hace 2 meses
This is a challenging and rewarding opportunity to join Servicios Comerciales Amazon México S. de R.L. de C.V. as an Operations Program Manager. As a key member of our Global Delivery Strategy Team, you will play a critical role in ensuring the success of our last mile delivery operations.
Key Responsibilities- Manage operational relationships with suppliers to ensure seamless delivery of goods to customers.
- Develop and implement process improvements to drive efficiency and effectiveness in our delivery operations.
- Track key metrics and action items to guarantee the overall success of the channel.
- Collaborate with cross-functional teams to identify and resolve issues that impact customer experience.
- Develop and maintain performance reports and dashboards to inform business decisions.
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Bachelor's degree.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- English fluency.
- 5+ years of general experience.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership.
- 3+ years of driving process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
