Technical Support Specialist

hace 5 días

Ciudad de México, Ciudad de México Helpware Inc. A tiempo completo
About Helpware Inc.

We're a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies.

Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

We're seeking a skilled Technical Support Representative to join our growing Philippines team.

This role is perfect for a problem solver who excels in connecting with customers and providing exceptional guidance, knowledge, and passion for technology.

You'll be responsible for exceeding customer expectations by resolving complex technical issues, navigating technical environments, and providing an incredible customer experience.

Key Responsibilities:

  • Exceptional verbal and written communication skills in English (C1 level)
  • Minimum 2 years of professional technical troubleshooting expertise or proven technical ability
  • Experience supporting customers via email, chat, or other channels
  • Passion for customer service and ownership of the customer experience
  • Able to tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced environment
  • Organized and detail-oriented, with a knack for recognizing patterns
  • Able to research and grasp technical information across multiple tools
  • Aptitude for acquiring skills in technical troubleshooting and eagerness to learn

Preferred Qualifications:

  • Good knowledge of Office 360, especially Excel
  • Experience with Zendesk, ServiceDesk, or Freshdesk
  • Able to meet minimum typing speed of 40 WPM while chatting with customers
  • Interest in Production on Demand / Print on Demand and software as a service

We're an equal opportunities employer and welcome applications from diverse candidates.

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