Technical Support Specialist

hace 5 días

Ciudad de México, Ciudad de México Datadog A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.

Key Responsibilities
  • Technical Support: Engage with customers via multiple channels to identify and resolve technical support requests, while continuing to educate our clients on the use of the platform.
  • Issue Reproduction: Reproduce technical issues and dive into Datadog's 400+ integrations to provide accurate and timely solutions.
  • Demo Certification: Become demo certified and lead a three-pillar demo to customers, showcasing the capabilities of our platform.
  • Product Conversations: Participate in product conversations with internal teams based on feedback from client interactions, ensuring our platform meets the evolving needs of our customers.
  • Specialized Knowledge: Train as a highly knowledgeable specialist in one or more Datadog product area(s), providing expert-level support to our customers.
Requirements
  • Experience: 2+ years of experience in multi-channel technical support at a SaaS company.
  • Technical Skills: Experienced using Zendesk, Jira, Confluence, or similar software, with a strong understanding of technical troubleshooting and programming concepts.
  • Communication Skills: Self-motivated, detail-attentive, and an effective written and verbal communicator, with a client-centric approach.
  • Language Skills: Bilingual in English and Spanish, with the ability to read, understand, and communicate ideas with native speakers.
About Datadog

Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.

We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join our collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.

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