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We are seeking a highly skilled Technical Support Specialist to join our team at Cloudflare. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer inquiries.
Key Responsibilities- Provide timely and effective technical support to customers via various communication channels
- Troubleshoot complex technical issues related to Cloudflare's products and services
- Collaborate with internal teams to resolve customer inquiries and improve product offerings
- Develop and maintain in-depth knowledge of Cloudflare's products and services
- Stay up-to-date with industry trends and emerging technologies
- 2+ years of experience in a technical support role, preferably in a cloud-based or internet technology company
- Strong understanding of internet technologies, including the OSI model and network protocols
- Experience with troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- Proficiency in command-line tools, including curl, dig, traceroute, and openssl
- Experience with web development and hosting environments, such as Apache, Nginx, and IIS
- Familiarity with Cloudflare's products and services
- Experience with popular CRM/CMS solutions
- Fluency in multiple languages, including Mandarin, Spanish, and Portuguese
As a Technical Support Specialist at Cloudflare, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of a leading cloud-based company.
We are committed to providing a supportive and inclusive work environment, and we offer a range of benefits and perks to our employees, including competitive compensation, comprehensive health insurance, and opportunities for professional development and growth.
