Front Desk Agent

hace 1 mes


Xico, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International, Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Process all guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service or front desk role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

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