Spanish Language Customer Service Coordinator
hace 6 días
We're seeking a skilled Spanish speaking customer service representative to help us deliver exceptional support to our clients. As a key member of our team, you'll be responsible for providing top-notch service, resolving issues, and building strong relationships with our clients.
Key responsibilities will include:
- Conducting initial consultations with potential new clients to understand their needs and requirements.
- Signing up clients and processing paperwork efficiently and accurately.
- Managing client feedback and reviews, and responding to their inquiries in a timely and professional manner.
- Building and maintaining relationships with potential referral sources, and identifying opportunities for growth and development.
- Ensuring client confidentiality and dignity at all times.
Requirements for this role include:
- Fluent reading, writing, and speaking skills in both English and Spanish.
- Minimum 3-4 years of experience in customer service, with a proven track record of delivering excellent service in high-pressure situations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
- Ability to multitask, think on your feet, and make decisions quickly in a fast-paced environment.
- Proficiency in Microsoft Office and other business-related software.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we'd love to hear from you.
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