Customer Service Coordinator

hace 9 horas

Ciudad de México, Ciudad de México AIG A tiempo completo

Transforming Insurance for a Better World

AIG is a global leader in commercial and personal insurance solutions, with a presence in over 80 countries. We're seeking a highly skilled Customer Service Coordinator to join our team in Mexico City.

Your Key Responsibilities

  • Provide exceptional customer service to clients in Spanish and English, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams to resolve complex customer issues and provide timely solutions.
  • Develop and maintain relationships with clients, understanding their needs and preferences to deliver personalized support.
  • Stay up-to-date with industry trends and regulatory requirements to ensure compliance and provide expert advice to clients.
  • Work closely with the Medical, Security, and Compliance teams to ensure seamless communication and efficient issue resolution.

What We're Looking For

  • 2+ years of experience in customer service, preferably in a bilingual environment.
  • Fluent Spanish and English language skills, with excellent written and verbal communication abilities.
  • Basic to intermediate knowledge of Microsoft Office Suite, with proficiency in Word, PowerPoint, and Outlook.
  • Strong problem-solving skills, with the ability to work under pressure and meet deadlines.
  • A team-oriented mindset, with excellent communication and interpersonal skills.

Why Join AIG?

AIG is committed to creating a culture of belonging, where diversity and inclusion are valued and celebrated. We offer a range of benefits, including flexible work arrangements, diversity and inclusion training, and employee resource groups. Join our team and be part of a global organization that's shaping the future of insurance.

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