Mill Services Specialist Ii
hace 3 semanas
**About the Voith Group**
Voith Paper is seeking a skilled professional to fill the role of Mill Services Specialist II in Monterrey, Mexico.
**Key Responsibilities:**
- Coordinate and facilitate Voith Paper aftermarket service activities for assigned contract customers.
- Collaborate with Regional Sales Managers, Service Managers, Parts Managers, and Repair Managers to ensure seamless service delivery.
- Act as the primary point of contact for customers, communicating deliverables and expectations.
- Perform on-site inventory counts as needed and maintain consignment parts inventory levels.
- Develop and implement mill spare parts strategies to optimize inventory and ensure part availability.
- Track outstanding RFQs, customer orders, repairs, and warranty topics, communicating delays to customers.
- Attend customer shutdown planning meetings and review maintenance job plans.
- Support customer and Voith logistical requirements, including shipment type, urgency, and on-time deliveries.
**Requirements:**
- A technical school or college-level degree and/or equivalent experience desired.
- A minimum of two-to-three years of experience in the pulp and paper or similar industry desired.
- Mechanical aptitude with the ability to read and understand mechanical drawings and bills of materials required.
- Experience working around or on paper machine equipment a plus.
- SAP experience highly desired.
- Spanish speaking and writing ability beneficial for Mexico location.
- Some travel required (up to 10%).
**Physical Demands:**
This role requires strong communication and customer relation skills, as well as the ability to work in a manufacturing facility environment.
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