Customer Service Representative

hace 1 mes


Monterrey, Nuevo León, México Contactpoint360 A tiempo completo

**Transform Customer Experiences with ContactPoint 360**

We are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.

Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

**Job Overview**:

As a Bilingual Customer Service Agent, you will manage customer relationships in a fast-paced, inbound call center environment.

You will provide service excellence through the processing of customer service requests, resolve escalated account issues, and provide information regarding available banking products and services.

**Key Responsibilities**:

- Manage customer relationships and resolve issues in a timely and professional manner

- Provide service excellence through the processing of customer service requests

- Resolve escalated account issues in accordance with documented policies and procedures

- Meet and/or exceeds minimum performance standards pertaining to quality, efficiency, timeliness, and accuracy

- Maintain customer confidentiality and adhere to data protection policies

**Requirements**:

6 months-1 year of BPO customer service experience preferred (voice direct); or branch banking experience

- Education level: High School Diploma or equivalent (min.) or Customer Service vocational certification

- Good understanding of customer service, stable work history, and effective communication and problem-solving skills

- Must pass written/verbal English proficiency exam

**Benefits**:

Competitive base salary over $21,000 per month before taxes

- 2 days off (Sunday and another day during the week)

- Major medical expenses coverage

- Life insurance

- Pantry vouchers



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