Technical Support Professional

hace 2 días


Aguascalientes, Aguascalientes, México Resideo A tiempo completo

**Job Summary:**

We are seeking a highly skilled Technical Support Associate to join our team at Resideo. This role involves providing top-notch technical assistance to customers, ensuring their issues are resolved efficiently and effectively.

**Key Responsibilities:

  • Facilitate issue identification and analysis to provide accurate solutions to customers.
  • Investigate and resolve technical issues in a timely manner, utilizing advanced knowledge of software and products.
  • Track requests for resolution and maintain accurate records of customer interactions.
  • Develop and share knowledge with colleagues to enhance the overall customer experience.

**Requirements:**

To be successful in this role, you will need:

  • Some experience in the field, preferably in a technical support or customer service capacity.
  • An advanced level of English language proficiency to effectively communicate with customers.

**Preferred Qualifications:

  • Experience in the industry is highly preferred, as it will enable you to better understand customer needs and preferences.
  • Strong interpersonal and verbal and written communication skills to build relationships with customers and colleagues.
  • A continuous improvement mindset, strong leadership impact, and the ability to develop and implement effective solutions.

**Compensation Package:**

The estimated salary for this role is $55,000 - $65,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.



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