Customer Experience Coordinator

hace 2 semanas


Cancún, Quintana Roo, México Tui Group A tiempo completo

Cancun, MEX Hybrid Temporary Full Time 40 USD 60,000 - 80,000

About TUI Musement:

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery to offer excursions, activities, tickets and transfers in over 50 countries worldwide.

Job Summary:

We are seeking an organized and detail-oriented Customer Experience Coordinator to manage and ensure all booking information from our customers is correctly integrated into our systems. The ideal candidate will provide top-notch digital service for our customers and collaborate with other departments and destinations to achieve exceptional results.

About the Role:

The Customer Experience Coordinator will be responsible for monitoring automatic integration of bookings and updating the booking system. This includes checking special requests bookings and registering requirements, liaising with suppliers and clients, and solving discrepancies between providers and internal administration.

Key Responsibilities:

  1. Monitoring automatic integration of bookings and updating the booking system
  2. Checking special requests bookings and registering requirements
  3. Liaising with suppliers and clients to resolve issues
  4. Solving discrepancies between providers and internal administration
  5. Ensuring validations are in place to guarantee data consistency
  6. Managing maximum capacity and revenue from commitment properties and allotment handling

Requirements:

  • Strong administration and organizational skills
  • User knowledge of Asterix is highly desirable
  • Fluent verbal and written English is required; additional languages advantageous

Why Join TUI Musement?

At TUI Musement, we value diversity, equity, and inclusion. We encourage everyone to come as you are because together, our potential is limitless. We offer competitive salaries and benefits, career progression opportunities worldwide, and access to free learning platforms and language lessons.

What We Offer:

  • Competitive salary and benefits package
  • Career progression opportunities in over 50 countries worldwide
  • Access to free learning platforms and language lessons


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