Operations Coordinator for Tour Operators

hace 2 días


Cancún, Quintana Roo, México OTS Globe A tiempo completo
About OTS Globe

OTS Globe is a dynamic company seeking an experienced Operations Coordinator to join our team in Mexico. In this role, you will be responsible for coordinating and managing incidents, requests, and requirements from clients, suppliers, and tour operators.

Estimated Salary: $45,000 - $60,000 per yearJob Description

We are looking for an exceptional individual who can effectively communicate with customers, resolve issues efficiently, and maintain high levels of customer satisfaction. Your primary responsibilities will include:

  1. Attending to general client requests and inquiries.
  2. Receiving customer calls and emails, prioritizing issues, and resolving them or escalating them to other departments as necessary.
  3. Ensuring customer satisfaction through effective communication, problem-solving, and efficient processes.
  4. Diagnosing and resolving technical issues.
  5. Tracking escalated issues and keeping clients informed about the progress.
  6. Responding to client inquiries using available resources (knowledge base, tools).
  7. Managing general supplier requests and queries.
  8. Handling post-trip requests through provided tools.
  9. Managing emergency situations via phone and email support.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A minimum of 1 year of experience in a similar position.
  • Negotiation skills, patience, customer orientation, and a positive attitude.
  • Excellent communication and listening skills.
  • Flexibility, ability to work under pressure, and problem-solving skills.
  • Tourism knowledge or previous experience.
  • Fluency in Spanish, English, and Portuguese (written and spoken). Additional languages are a plus.
Benefits

As an Operations Coordinator at OTS Globe, you will enjoy a competitive salary range, a dynamic work environment, and opportunities for growth and development.



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