Channel Operations Supervisor: Last Mile Operations Leadership Role

hace 1 semana


Xico, México Amazon A tiempo completo

Last Mile Operations Channel Operations Supervisor

      Join a dynamic team at Amazon, working on the cutting-edge of logistics and delivery. As a Channel Operations Supervisor, you will play a crucial role in ensuring the success of our Last Mile Operations. Your focus will be on tracking key metrics and action items for programs and processes, guaranteeing alignment with standard procedures and requirements. Your attention to detail and analytical skills will be essential in driving the relation and communication with legal and tax teams to ensure requirements are met. You will also lead the analysis on quality and inventory metrics that affect customer satisfaction, providing visibility of partner performance. Success in this role requires strong skills in qualitative and quantitative analysis, the ability to drive successful partnerships, and demonstrated leadership skills.

Key Responsibilities
      Ensure customer-obsessed behavior.
      Operative discipline monitoring key processes at daily, weekly, or monthly cadence.
      Tracking of goals and tasks to guarantee the overall success of the channel.
      Diving Deep capability to determine first-level root causes.
      Ability to manage and populate performance reports and dashboards for key metrics.
      Submit trouble tickets for escalations when needed.
      Management of up to 10 employees, including payroll, performance management, and workflow assignment.

BASIC QUALIFICATIONS
      High School Diploma.
      Basic communication skills, Spanish and English (A1+).
      1+ years of general experience.

PREFERRED QUALIFICATIONS
      Experience in Logistics roles (Distribution Centers, Transportation) or Quality Assurance roles.
      Mathematical and analytical skills using data to determine root causes and trends.
      Technical aptitude and familiarity with the usage of large databases (Excel, Access, Tableau).
      Ability to drive successful partnerships with internal and external teams.
      Demonstrated leadership skills when confronted with difficult situations, exhibiting the ability to keep focused and motivated.

About Amazon
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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