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Customer Service Representative

hace 2 meses

Toluca, México Michael Page A tiempo completo
About Our Client

Our client is a leading international company seeking a highly skilled Customer Service professional to provide exceptional service to their clients, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Respond Promptly to Inquiries: Address customer questions and concerns via phone, email, and chat in a timely and professional manner.
  • Provide Accurate Information and Troubleshoot Issues: Deliver precise information, resolve problems efficiently, and ensure a high level of customer satisfaction.
  • Collaborate Across Departments: Work with various teams to address and resolve complex issues that may require cross-departmental input.
  • Document and Update Records: Maintain detailed records of customer interactions and update relevant information to ensure accurate and current data.
  • Identify Trends and Offer Feedback: Analyze recurring issues, provide insights, and suggest improvements to enhance overall service quality.
  • Follow Up and Adhere to Policies: Ensure follow-up with customers as needed, while upholding company policies with empathy and patience.
Requirements
  • Advanced English: Proficiency in English is required.
  • Experience: +3 years of experience in customer service.
  • Customer Portal Management: Experience with customer portal management is an asset.
  • Attention to Detail: Excellent attention to detail is essential.
  • Organizational Skills: Strong organizational skills are required.
  • Technical Skills: Knowledge of SAP, Oracle, Power BI, or similar systems is an asset.
What We Offer
  • Competitive Pay: Competitive salary and benefits package.
  • Above Law Benefits: Comprehensive benefits package, including health insurance, retirement plan, and more.
  • Career Path: Opportunities for career growth and professional development.