Customer Service Operations Coordinator
hace 1 semana
We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Naps Mexico. This role plays a vital part in bridging customers and the sales team, ensuring customer satisfaction and effective communication throughout the order process.
Key Responsibilities- Logistics Coordination: Collaborate with logistics and planning departments to verify shipping dates, request quotes from providers, and ensure orders are dispatched on time. Handle shipping transfers between warehouses and address any delays.
- Reporting & Analysis: Generate internal reports, such as shipping statuses, credit reports, and price list updates. Analyze customer accounts to identify potential areas for improvement.
- Customer Support: Manage customer complaints by issuing RTS & RMA numbers, correcting errors, and submitting credit requests. Coordinate with account specialists and sales representatives to resolve inventory issues and manage early buy programs.
- Backup Support: Assist colleagues during high-volume periods and provide coverage during absences. Schedule meetings with key customers and update price lists as needed.
- Languages: Fluency in English (95% spoken and written), with French proficiency as a plus, particularly for interactions with Quebec-based customers.
- Technical Skills:
- Advanced Excel skills (VLOOKUP, pivot tables).
- Experience with Salesforce or similar CRM platforms.
- Familiarity with ERP systems.
- Experience: At least 3 years in customer service and order management.
- Education: A Bachelor's degree is preferred.
- Travel: Valid U.S. visa and Mexican passport for potential travel to Quebec, up to twice a year.
- Location: Parque Industrial Vie Verte Río, Tijuana 3a. Etapa, 22260 Tijuana, B.C.
- Work Schedule: Monday to Friday, 6 AM to 4 PM
Salary: Up to $7,000.00 per week
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