Customer Service Operations Coordinator

hace 1 semana


Tijuana, Baja California, México Naps Mexico A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Naps Mexico. This role plays a vital part in bridging customers and the sales team, ensuring customer satisfaction and effective communication throughout the order process.

Key Responsibilities
  • Logistics Coordination: Collaborate with logistics and planning departments to verify shipping dates, request quotes from providers, and ensure orders are dispatched on time. Handle shipping transfers between warehouses and address any delays.
  • Reporting & Analysis: Generate internal reports, such as shipping statuses, credit reports, and price list updates. Analyze customer accounts to identify potential areas for improvement.
  • Customer Support: Manage customer complaints by issuing RTS & RMA numbers, correcting errors, and submitting credit requests. Coordinate with account specialists and sales representatives to resolve inventory issues and manage early buy programs.
  • Backup Support: Assist colleagues during high-volume periods and provide coverage during absences. Schedule meetings with key customers and update price lists as needed.
Requirements
  • Languages: Fluency in English (95% spoken and written), with French proficiency as a plus, particularly for interactions with Quebec-based customers.
  • Technical Skills:
    • Advanced Excel skills (VLOOKUP, pivot tables).
    • Experience with Salesforce or similar CRM platforms.
    • Familiarity with ERP systems.
  • Experience: At least 3 years in customer service and order management.
  • Education: A Bachelor's degree is preferred.
  • Travel: Valid U.S. visa and Mexican passport for potential travel to Quebec, up to twice a year.
Work Environment
  • Location: Parque Industrial Vie Verte Río, Tijuana 3a. Etapa, 22260 Tijuana, B.C.
  • Work Schedule: Monday to Friday, 6 AM to 4 PM

Salary: Up to $7,000.00 per week



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