Technology Implementation Specialist

hace 4 semanas

Xico, México Amex A tiempo completo

**About Amex**

Amex is a global leader in providing innovative payment solutions for businesses. Our Client Onboarding Americas (COA) organization is a team of passionate, solution-oriented individuals empowered to enable our clients to leverage our payment solutions easily and effectively.

**Job Summary**

We are seeking a highly skilled Technology Implementation Specialist to join our Technology Solutions Management (TSM) team within COA. As a key member of our team, you will work directly with clients, representing the Amex brand, driving best-in-class implementations. This individual will partner with stakeholders in Product, Sales, Account Development, Business Solutions, and Servicing.

**Key Responsibilities**

• Acquire detailed product knowledge of assigned suite of payment solutions
• Own and manage a portfolio of implementation engagements
• Translate business requirements into technical solutions
• Deliver training for clients
• Manage relationships with key stakeholders
• Actively participate and lead problem-solving of technology implementation issues to resolution
• Support internal Product Development efforts to enable the launch of new features/functionality/solutions

**Requirements**

• 3+ years of technical implementation and/or customer success experience, preferably within the B2B payments sector
• Strong technical acumen (i.e., integrated systems), business, and process knowledge of accounting, expense management, payables, purchasing/procurement, e-commerce
• Intermediate to advanced Microsoft Excel skills
• Effective verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences
• Passion for challenging the status quo, and ability to drive self and others to innovate and adapt
• Ability to manage multiple projects concurrently
• Ability to develop and manage internal and external client expectations
• Experience with Python, R, or other programming language a huge plus
• Experience with Business Intelligence Tools (e.g., Tableau) a plus
• Working knowledge of accounting structures and Enterprise Resource Planning systems preferred
• French fluency desirable

**What We Offer**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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