Cloud Solutions Delivery Manager
hace 16 horas
SAP SE is a leader in enterprise software, providing solutions for businesses to work efficiently and effectively.
**Job Overview:**
We are seeking a Cloud Solutions Delivery Manager to oversee the delivery of contractual agreements and services for SAP cloud customers. The ideal candidate will have a strong background in technical consulting and customer-facing roles, with experience in managing service delivery at scale.
The successful candidate will be responsible for:
- Supporting sales-to-delivery handovers and customer onboarding
- Initiating digital service kickoffs for customers
- Contributing to onboarding/transitioning customers to ECS
- Supporting de-escalations of critical customer situations
- Executing technical feasibility studies/solution reviews (if applicable)
- Contributing to customer release and maintenance activities
**Requirements:
The ideal candidate will have:
- An engineering or related fields degree with 4+ years of work experience as an SAP technical consultant
- 2+ years of experience in customer-facing roles (consulting, IT support, IT services etc.)
- Strong knowledge of IT Service Management, SAP Basis, and SAP Application
- Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
- Good understanding of cloud services operations infrastructure, processes, and automation tools like SPC, TIC etc.
**Benefits:**
We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Our company culture is focused on collaboration and a shared passion to help the world run better.
**Estimated Salary:** €80,000 - €120,000 per year
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