Cloud Solutions Delivery Manager

hace 16 horas


Xico, México Sap Se A tiempo completo

SAP SE is a leader in enterprise software, providing solutions for businesses to work efficiently and effectively.

**Job Overview:**

We are seeking a Cloud Solutions Delivery Manager to oversee the delivery of contractual agreements and services for SAP cloud customers. The ideal candidate will have a strong background in technical consulting and customer-facing roles, with experience in managing service delivery at scale.

The successful candidate will be responsible for:

  • Supporting sales-to-delivery handovers and customer onboarding
  • Initiating digital service kickoffs for customers
  • Contributing to onboarding/transitioning customers to ECS
  • Supporting de-escalations of critical customer situations
  • Executing technical feasibility studies/solution reviews (if applicable)
  • Contributing to customer release and maintenance activities

**Requirements:

The ideal candidate will have:

  • An engineering or related fields degree with 4+ years of work experience as an SAP technical consultant
  • 2+ years of experience in customer-facing roles (consulting, IT support, IT services etc.)
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of cloud services operations infrastructure, processes, and automation tools like SPC, TIC etc.

**Benefits:**

We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Our company culture is focused on collaboration and a shared passion to help the world run better.

**Estimated Salary:** €80,000 - €120,000 per year


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