Cloud Service Operations Manager

hace 2 meses


Xico, México Infor A tiempo completo
About the Role

We are seeking a skilled Cloud Service Operations Manager to oversee Infor Managed Services (IMS) agreements, ensuring seamless delivery and exceptional customer experiences.

Key Responsibilities
  • Act as primary point of contact between customers, partners, and Infor departments
  • Schedule, facilitate, and monitor operational activities for IMS contracts
  • Monitor project implementation and provide comprehensive updates on overall support and/or implementation progress
  • Escalate critical issues to prevent service degradation
Requirements

To succeed in this role, you will need:

  • ERP experience with SaaS/Cloud solutions
  • Prior customer management skills
  • Written/verbal English communication and presentation skills
  • Experience working in a matrixed environment
  • ITIL Certification
Preferred Qualifications

Familiarity with implementation and support experience in ERP and/or SaaS is an asset. Experience working with key technology partners and vendors is also desirable.

About Infor

Infor is a global leader in business cloud software products, providing industry-specific solutions that put the user experience first. We help organizations overcome market disruptions and achieve business-wide digital transformation.

Compensation

The estimated salary for this position is approximately $85,000-$110,000 per year, based on factors such as location, experience, and qualifications.



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