SAP Cloud Delivery Manager

hace 1 mes


Xico, México Sap A tiempo completo
About the Role

We are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. In this role, you will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud customers.

Key Responsibilities
  • Oversee the customer lifecycle from contract signing to renewal support.
  • Maintain customer satisfaction through issue mitigation and escalation management.
  • Work with cross-functional teams to deliver seamless customer experiences.
  • Support sales to delivery handover and customer onboarding.
  • Execute technical feasibility studies and solution reviews.
Requirements

To be successful in this role, you will need:

  • 4+ years of work experience as an SAP technical consultant with 2+ years in a customer-facing role.
  • Excellent customer focus, networking, and relationship-building skills.
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application.
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $80,000 - $110,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
About Us

SAP is a global leader in enterprise software solutions, helping organizations run better by providing innovative technologies and services. Our mission is to unleash human potential and drive sustainable business outcomes. Join us in shaping the future of business and technology.



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