Sales Team Leader

hace 3 semanas

Cancún, Quintana Roo, México FCM Travel A tiempo completo

About Us

About the Opportunity

Discova is seeking a Sales Representative Leader to join our team in Cancun. As a key member of our sales team, you will be responsible for leading a high-performing team that consistently exceeds customer and business partner expectations.

Key Responsibilities

  • Resolve customer service issues to customer satisfaction with appropriate corrective and preventive measures.
  • Establish and maintain relationships with local hoteliers, excursion agents, and travel companies.
  • Focus sales strategies on selling Discova's own operated tours first.
  • Ensure welcome packs, company branding, and other collateral are in line with one best way and presentable to our customers.
  • Coach the team to meet and exceed individual and team sales targets as directed by the Host Team Leader.
  • Assist in training and support of new Hosts.
  • Financial reports to be sent daily to the In Destination Area Leader.
  • Report back to Operations and Product if any health and safety issues or standard breaches.
  • Daily and weekly tracking of individual sales targets.
  • Granted access to BI IDS report.
  • Lead by example in behavior, attitude, and performance.
  • Give clear and timely feedback (1X1).
  • Solid knowledge of corporate and local etiquette.
  • Train and guide team members to take ownership of their work through appropriate delegations and trainings.
  • Solid knowledge of the travel market and associated impacts.
  • Numerical skills: Ability to evaluate and analyze the offer of customers or that offered by a competitor.
  • Create an environment where people feel supported, connected, and empowered.
  • Set goals/deadlines daily and work to achieve and exceed these goals/deadlines.
  • Encourage and help team members to solve their own problems.

Experience:

  • A degree in tourism and hospitality is an advantage.
  • Minimum of 3 years' experience in leading high-performing teams in the relevant field.
  • Fluent in both written and spoken English is required.
  • Proven people performance development and management.

Skills and Attributes

  • Well-developed problem-solving skill.
  • Customer-centric with commitment to high standards of service delivery.
  • Solid collaboration and communication skill (verbal and written).
  • High attention to details & strong time/priority management skills.
  • Strong interpersonal and presentation skills across cultures.
  • Able to work independently or in a team environment.

At Discova, we offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry. If you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. Get in touch now and discover a world of possibilities.

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