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In-House Service Representative
hace 1 mes
Job Summary:
">Are you a highly motivated and organized individual with excellent communication skills? Do you have experience in customer service and administrative tasks? We are seeking a skilled In-House Service Agent to join our team at FedEx Express México. As an In-House Service Agent, you will be responsible for providing exceptional customer service and supporting the efficient clearance process.
">About the Role:
">This is a full-time position that requires direct and indirect customer interface. You will work closely with customers to resolve issues related to clearance paperwork, tracing of shipments, and identification of problems. Your role will also involve ensuring accurate documentation of customer information, preparing operations and customer reports, and auditing records as assigned.
">Requirements:
">- ">
- High School Degree or Equivalent">
- Proficiency in English (450 TOEIC points)">
- Previous clerical or customer service experience in a service environment">
- Average general office skills, including typing, filing, and computer programs">
- Good communication and human relations skills">
- Clean cut and neat appearance">
- Ability to prioritize and multitask">
Working Conditions:
">This role requires the ability to work various shifts, including day and evening hours. You must be able to provide current package status updates and basic follow-up activity, monitor shipment movement, and interpret COSMOS global scan updates.
">Salary Estimate:
">We offer a competitive salary estimate of $22,500 - $25,000 per annum, depending on experience and qualifications. This figure is based on industry standards and location.
">Location:
">FedEx Express México offers a dynamic and challenging work environment. If you are passionate about delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.
