IoT Solutions Engineer Specialist

hace 1 semana

Ciudad de México, Ciudad de México Teltonika Networks A tiempo completo
About Teltonika Networks

Teltonika Networks is a leading manufacturer of IoT solutions, with a presence in 19 countries and over 2,300 employees worldwide. Our company has been active in the IoT market for 25 years, and we have a strong focus on developing B2B partnerships and selling IoT products, including GPS tracking systems and networking solutions.

Job Summary

We are seeking an experienced IoT Solutions Engineer Specialist to join our Telematics Technical Support team in Mexico City. As a key member of our team, you will be responsible for working with various Teltonika Telematics manufactured GNSS tracking devices, proposing ways to incorporate our devices into different use cases, and troubleshooting and providing assistance to clients via a dedicated ticketing system.

Key Responsibilities
  • Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire;
  • Propose different ways on how to incorporate our devices for various use cases;
  • Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients;
  • Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed;
  • Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields;
  • Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time;
  • Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases;
  • Guide colleagues and customers by preparing wiki documentation or training.
  • Test and perform quality assurance of the solution in the Americas region.
Requirements
  • Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields (can be a student);
  • Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage);
  • Passion for providing help to others, caring, willing to grow and enrich your technological know-how;
  • Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance;
  • Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage);
  • Analytical and creative thinking and mindset for problem-solving and troubleshooting;
  • Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage);
  • Experience in customer service (this will be considered as an advantage);
  • Good time management skills (speed and quality is important for us);
  • Good English and Spanish language both written and spoken skills;
What We Offer
  • Competitive Salary: a salary matching your skillset and experience in the market;
  • Workweek: Monday to Friday, 9 AM to 6 PM, weekends free;
  • Office: a modern and well-equipped office in Mexico City;
  • Training: onboarding from the HQ Technical Support division throughout your first 3 months in the organization by providing constant necessary materials, assigning progress-check up tests and giving you a continuous feedback to unlock more of your potential;
  • Worktype: on-site;
  • Tools provided: Computer equipment plus accessories;
  • Career: opportunities to increase your seniority level in the role, or even become a Team Lead in the long-term;
  • Holiday: 20 days of Paid Vacation annually;
  • Team building office celebrations events-to get to know each other better out of works topics too.

Salary: We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 18,000.00 MXN (Net), depending on your experience and expertise.

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