Managed Services Consultant
hace 1 mes
At Veeva Systems, we're seeking a highly skilled Managed Services Consultant to join our team. As a key member of our Commercial Cloud team, you will be responsible for providing expert-level support to our customers in the post-go-live phase of their Veeva Commercial Cloud product implementation.
Key Responsibilities
- Provide system consulting and administration support to multiple clients
- Tier 2/3 troubleshooting and how-to documentation
- Consult on best practices and overall solutions based on client requirements
- Data imports and exports using APEX data loader
- Ad-hoc training of end-users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Adding/deleting/changing users, setting up security, changing territory and role hierarchy
- Performing alignments
- Creating reports, dashboards, and list views
- Interaction with the Global Team in English
- Ongoing application changes such as adding custom fields, changing screen layouts, changing field-level security, adding workflow rules, feature setup, and activation
Requirements
- Excellent verbal and written communication skills (Spanish, English)
- Strong desire to learn new things
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Excellent organizational skills and ability to deal with competing customer priorities
- Ability to juggle and prioritize
- Bachelor's degree or equivalent relevant experience
- Proven ability to work remotely and independently in support of clients
- Teamwork
- Ability to develop long-term relationships
- Advanced Excel skills
- Ability to travel up to 20%
Nice to Have
- Experience with the CRM pharmaceutical industry
- Technical Salesforce experience
- Customer service or consulting experience with multiple client responsibility
- Large database management experience
- SQL skills
- Veeva CRM experience/knowledge
- Reading and writing Portuguese
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