Managed Services Expert
hace 1 semana
The Role
Veeva is seeking a Cloud Solutions Consultant who is passionate about helping customers achieve their business vision through expert post-go-live administration of Veeva Commercial Cloud products, including Veeva CRM, Network, and Vault.
Key Responsibilities
- Provide offsite post-go-live application administration for multiple clients in the Latam region
- Collaborate with the Global Team in English to deliver high-quality support
- Consult on best practices and overall solutions to meet client requirements
- Develop and implement data imports and exports using APEX data loader
- Deliver ad hoc training to end-users and administrators
- Deploy new product features and maintain production and sandbox environments
- Manage user setup, security, and territory hierarchy
- Perform alignments and create reports, dashboards, and list views
- Ongoing application changes, including custom field setup, screen layouts, and feature setup
Requirements
- Excellent verbal and written communication skills in Spanish and English
- Strong desire to learn new things and adapt to changing client needs
- Excellent organizational skills and ability to prioritize competing customer needs
- Ability to work remotely and independently in support of clients
- Teamwork and ability to develop long-term relationships
- Advanced Excel skills and ability to travel up to 20%
Preferred Qualifications
- Experience with the CRM pharmaceutical industry
- Technical Salesforce experience
- Customer service or consulting experience with multiple client responsibility
- Large database management experience and SQL skills
- Veeva CRM experience/knowledge
- Reading and writing Portuguese
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