Technical Service Specialist
hace 4 semanas
We are seeking a skilled Technical Service Specialist to join our team at Trust People. The ideal candidate will have a strong background in mechatronics and industrial electronics, with a minimum of 2 years of experience in a Help Desk or Robotics Field Service Engineer role.
The successful candidate will be responsible for traveling to customers' locations to perform equipment and machine repairs, as well as installing and testing products. They will also provide customers with instructions on the proper usage of our products, including mechanical carts, AGV, AMR, and LiftRunner.
To be successful in this role, the candidate will need to have a strong understanding of computer science, machine learning, mathematics, physics, and mechanics. They will also need to be familiar with remote desktop applications, help desk software, and SAP.
The ideal candidate will have excellent oral and written communication skills, as well as the ability to work well within a team environment and adapt to stressful situations. They will also need to have strong time management skills and be able to prioritize and manage open issues.
Key Responsibilities:
- Travel to customers' locations to perform equipment and machine repairs
- Install and test products
- Provide customers with instructions on the proper usage of our products
- Troubleshoot and diagnose basic technical issues
- Interpret electrical diagrams and industrial networks
- Verify and validate robot software
- Use welding and soldering equipment for prototype creation
- Work with circuit boards, processors, chips, electronic equipment, and computer hardware/software
- Design and create precision technical plans, blueprints, drawings, and models
Requirements:
- Associate's degree in Mechatronics, Industrial Electronics, or a technical certification
- Minimum of 2 years of experience in a Help Desk or Robotics Field Service Engineer role
- Valid passport and US visa
- Bachelor's degree in Mechatronics, Mechanical Engineering, Electrical Engineering, Computer Science, or a related field (desired)
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